A Private jet company enhances its digital landscape

One of leading aviation companies—with the world’s largest private jet fleet—realized its vision to delight its jet-setting customers with high-tech, high-touch luxury experiences and outfitting its employees with technology to deliver tailored aviation experiences to its customers.

The aviation industry has been at the forefront of digital disruption. From booking a flight to passing through security, from inflight hyper-personalized CX to crew facing operation models- all have been digitally transformed. We believe that this is just the beginning. Digital is ready to take on more innovative roles at every level of an airlines operations. Perhaps the most profound role will be the way in which digital transformation changes how people experience air travel.

Originally, the operations team and crew had to interact with many disparate applications which impacted the work efficiency at large. This was becoming too difficult to manage and the effectiveness of the crew suffered.

To add digital transformation as its new crew member, world’s leading private jet company partners with Photon

The leadership of the private jet company charted out a digital flight plan to engage prospects, customers, and their teams with an improved omnichannel experience and drive business towards a younger demographic. The digital flight plan was framed to improve on-time performance with unparalleled access to flight schedules, make each travel experience special and personalized, retain and focus on customers, teams, and an ambition to enhance customer experience across all departments.

To achieve its digital flight plan, the private jet company partnered with Photon for a digital strategy consultation. Photon performed an end-to-end digital readiness assessment of their people, process, and technology from each department. Photon planned for an agile approach to build roadmaps with key initiatives and a path to makeover their API framework, crew-facing apps, operations-facing apps and kiosk apps. Seamless integration of multiple applications to a single unified app would be the critical success factor for their operations and crew.

“We focused on adapting an agile methodology to break the existing silos to help the private jet company deliver an exceptional end user experiences quickly,” said Mukund Balasubramanian, Co-founder & CTO, Photon.