Download our digital banking best practices guide

Learn how to redefine consumer banking experiences


Why read this guide?

Banks and FinServ companies are facing one of their biggest challenges in the wake of the COVID-19 outbreak. In addition to economic constraints, lockdowns and social distancing mandates all over the world are compelling banks and financial institutions to look for ways to conduct operations and drive engagement without physical interactions. 

  • 82% of people said they were concerned about going to their local bank
  • 63% of people are saying they are more inclined to try a digital app or website after the Coronavirus outbreak 
  • COVID-19 has already driven a 72% rise in the use of Fintech apps
(Data Sources: Lightico, deVere Group)

Consumer behavioral changes in this New Normal have accelerated advances in digital transformation. The time is now for banks across the globe to rethink banking services in a mobile and cloud-first environment and transform into an agile, fast-moving digital enterprise. 

Some organizations are already moving fast to expand their digital offerings. For example, Kasikornbank, a Thailand-based commercial bank, is partnering with Nium, a FinTech payments platform, in an effort to ramp up its digital cross-border payments. Launching and scaling innovative digital financial services is paramount to acquire and retain connected consumers. 

Photon’s guide defines the framework that banking and FinServ companies can use to deliver richer, more personalized digital banking experiences, thereby elevating their CX and driving new growth. In the guide, we offer more examples of major financial services companies that have disrupted their offerings by embracing a digital approach to their business.

What you will learn

  • What does digital mean for banks?
  • What is a digitally transformed bank?
  • What are the key challenges in delivering superior banking CX?
  • What are the best practices to become a future-ready bank?
  • How are Fortune 500 banks and FinServ companies driving digital transformation?

Download now to learn how to reinvent customer banking experience and drive new growth.

“Today's digital banking customers are always connected and more demanding than ever before. To win these customers, banks must now enable convenient, seamless, and hyper-personalized experiences driven by data in a cloud-first, mobile ecosystem.”

Mukund Balasubramanian


Mukund Balasubramanian

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Photon drives KeyBank’s transformation via digital core banking
Photon drives KeyBank’s transformation via digital core banking
Success story
Photon drives KeyBank’s transformation via digital core banking

Learn how Photon partnered with KeyBank in articulating a fully integrated digital user experience framework to create adaptive responsive presences across digital touchpoints.

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